Refund policy


1. Return Eligibility



To be eligible for a return, items must:


  • Be returned within [X DAYS] of delivery
  • Be unused, unworn, and in original condition
  • Include original packaging, tags, and accessories
  • Have proof of purchase (order number or receipt)



We reserve the right to decline returns that do not meet these criteria.





2. Return Timeframe



You may request a return within [X DAYS] from the date your order was delivered.


After this period, we unfortunately cannot offer a refund or exchange.


To start a return, please contact us at: [EMAIL ADDRESS]





3. Refund Process & Timing



Once we receive and inspect your returned item:


  • You will be notified via email about the approval or rejection of your refund.
  • If approved, your refund will be processed within [REFUND PROCESSING TIME].
  • Refunds will be issued to your original payment method.



Please note: It may take additional time for your bank or payment provider to reflect the refund in your account.





4. Exchanges



We offer exchanges for:


  • Incorrect items received
  • Defective or damaged products
  • Size replacements (if applicable)



If you would like to exchange an item, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.


Exchanges are subject to product availability.





5. Damaged or Defective Items



If your order arrives damaged or defective:


  • Please email us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.
  • Include your order number and clear photos of the issue.
  • We will arrange a replacement or full refund at no additional cost to you.



Your satisfaction and trust are important to us, and we will resolve the issue promptly.





6. Non-Returnable Items



The following items are non-returnable:


  • Final sale or clearance items
  • Gift cards
  • Personal care items (if opened or used)
  • Customized or personalized products
  • Items marked as “Non-Returnable” at purchase






7. Return Shipping Costs



  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping fees (if applicable) are non-refundable.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.






8. Contact Us



For any return or refund inquiries, please contact:


📧 [EMAIL ADDRESS]


We are committed to providing a smooth, fair, and transparent shopping experience. Thank you for choosing Zorvia.ink — we truly appreciate your trust in us.